564bd's Privacy Policy

1. Introduction

564bd ("we", "our", "platform") operates a trusted online gaming and sports betting platform for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use the 564bd website, how we use that information, and how we keep it safe.

By registering on our platform or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are advised to stop using our services. We are committed to ensuring that 564bd always gives the highest priority to protecting the privacy of your information.

This Policy should be read together with 564bd's Terms and Conditions and Responsible Gaming Guidelines, which together form the overall framework for using our platform.

2. Information We Collect

564bd may collect your information in various ways. We only collect information that is necessary to provide our services and that can be collected lawfully.

2.1 Information You Provide

When you register with 564bd or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact information
• Username and password set during registration
• National ID card or passport documents (for identity verification)
• Address information
• Payment information (such as bKash, Nagad, Rocket, or Upay numbers)

2.2 Automatically Collected Information

When you use our platform, we may automatically collect the following information through technical means:

• IP address and device identification information
• Browser type and operating system
• Page visit information and browsing history (within the site)
• Gaming activity and transaction history
• Login time and session information
• Information collected from cookies and similar technologies

2.3 Information Received from Third Parties

In some cases we may also receive information about you from third parties, such as payment processors or fraud prevention agencies. This information is used only to verify your identity and ensure the security of our platform.

3. How We Use Your Information

564bd uses the information collected about you for the following purposes. In each case we limit ourselves to the minimum information necessary:

3.1 Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Storing gaming activity and betting history
• Providing bonuses and promotional offers
• Providing customer service and support

3.2 Security and Compliance

• Verifying your age and identity (confirming 21+ age requirement)
• Preventing fraud and money laundering
• Detecting and preventing multiple accounts
• Protecting the security and integrity of the platform

3.3 Communication and Marketing

• Sending important account-related notifications
• Providing information about promotional offers and bonuses (subject to your consent)
• Sharing updates about new games and features
• Personalising your gaming experience

3.4 Improvement and Analytics

We analyse your usage patterns to improve our platform, game selection, and overall user experience. This analysis is generally conducted in an anonymous or aggregated form.

4. Sharing Information with Third Parties

564bd does not sell your personal information. We may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in operating our platform. These include payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and customer service tool suppliers. These parties process your information only in accordance with our instructions.

4.2 Game Providers

Our game providers, including Pragmatic Play, Spribe, JILI, and PG Soft, may process a limited amount of your gaming information for technical reasons. However, they generally do not have access to your personally identifiable information.

4.3 Legal Obligations

We may disclose your information if required to fulfil legal obligations, comply with court orders, or assist relevant authorities in investigations. Any such disclosure is always carried out within a legal framework.

4.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, your information may be transferred. In such cases we will make every effort to notify you in advance, and the protections of this Privacy Policy will continue to apply.

5. Cookies and Tracking Technologies

The 564bd website uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform; maintain login sessions and security.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect anonymous statistics to understand how users interact with the site.
• Marketing Cookies: Used to show you relevant promotional content based on your interests.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may cause some features of the 564bd platform to not work properly.

6. Data Protection Measures

564bd applies industry-standard technical and administrative security measures to protect your personal information.

While we take the highest security measures, it is not possible to guarantee that data transmission over the internet is completely risk-free. We therefore advise you to keep your account password confidential and to follow general cybersecurity precautions.

7. Your Rights

As a user of the 564bd platform, you have the following rights regarding your personal information:

7.1 Right of Access

You may request at any time to find out what information we hold about you. We will provide you with a copy of your information within a reasonable timeframe.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can correct it through your account settings or by contacting us. Keeping your information accurate is also important for your own benefit.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note, however, that due to legal obligations or security reasons, some information may need to be retained for a specified period.

7.4 Right to Object to Processing

You may object to marketing communications at any time and we will stop them immediately. However, it may not be possible to stop processing that is essential for operating the service.

7.5 Withdrawal of Consent

Where information is being processed on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect any processing carried out before it.

To exercise these rights, please contact our support team. We will handle your request promptly and with care.

8. Data Retention Period

564bd does not retain your personal information longer than necessary. The retention period is determined primarily on the basis of the following:

• The period during which your account remains active
• Legal obligations and regulatory requirements
• Time required for dispute resolution and fraud investigations
• Business requirements and record-keeping policies

Even after your account is closed, certain information may be retained for a set period to fulfil specific legal obligations. Once that period has passed, the information is securely deleted or anonymised.

9. Protection of Minors

564bd strictly prohibits use of the platform by persons under the age of 21. We do not intentionally collect any information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian discovers that their minor child has registered on our platform, please contact us.

For more information on responsible gaming, please visit our Responsible Gaming page.

10. Changes to This Policy

564bd may update this Privacy Policy from time to time. Changes may occur due to business needs, legal requirements, or technological developments.

For significant changes, we will notify you at your registered email address. The "Last Updated" date at the top of the page always indicates when the most recent change was made.

Continuing to use the platform after any changes means you have agreed to the updated policy. We recommend that you review this policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us. Our support team is available 24/7 in Bengali by your side.